Contact Us

We read everything. Pick the right channel and you'll get a faster answer.

General enquiries

Questions, ideas, press or partnership requests:
hello@roylina.com

Verification support

Trouble uploading documents, or questions about a decision? Email us with the subject "Verification" and the email address on your account.

Billing & purchases

Issues with a purchase, a download, or a points cash-out? Include your order number (you'll find it under My purchases) and we'll sort it out.

Report content

For urgent reports (harassment, stolen work, dangerous advice) email with the subject "Report" and a link to the content. These are handled with priority.

Response times

We aim to reply within 2 working days, and within 24 hours for urgent reports.